Privacy Policy

This Privacy Policy explains how the SyNRG public website handles enquiry information, technical website data, cookies, and related privacy matters.

Who operates this website

This website is operated by SyNRG. The website presents SyNRG’s technology, systems, platform development, energy, efficiency, and environmental intelligence work.

Personal data submitted through enquiries

If you submit an enquiry through the website, SyNRG may collect the details you choose to provide, such as your name, email address, organisation, enquiry type, and message content. You should not submit unnecessary sensitive personal information through the contact form.

How enquiry information is used

SyNRG uses enquiry information to review, manage, and respond to the submitted request. Depending on the nature of the enquiry, this may include responding to questions, arranging a discussion, assessing whether SyNRG may be able to assist, or keeping a reasonable record of business correspondence.

Technical and security information

The website and contact form may process limited technical information, such as IP address, browser or device information, request time, and form-submission behaviour. This information is used for basic website operation, security, spam prevention, abuse prevention, rate limiting, and troubleshooting. Rejected spam or abusive submissions may be logged in a limited way without storing unnecessary message content.

Email handling and service providers

Contact form submissions are sent to SyNRG by email using SyNRG’s domain email systems and hosting infrastructure. Visitor email addresses are used as Reply-To addresses so SyNRG can respond, but visitor email addresses are not used as the sending address.

Cookies and analytics

The SyNRG public website does not currently use active analytics, marketing cookies, advertising pixels, Google Tag Manager, or unnecessary third-party scripts. If analytics or non-essential cookies are introduced later, the Privacy Policy, Cookie Policy, and consent approach will be reviewed before activation.

Data retention

SyNRG keeps enquiry information only for as long as reasonably needed to review and respond to the enquiry, maintain appropriate business records, resolve follow-up questions, and protect the website from misuse. Technical rejection logs, where used, should be limited and retained only for operational security purposes.

Your privacy rights

Depending on the laws that apply to you and to SyNRG, you may have rights to request access to personal data, correction of inaccurate data, deletion of data, restriction or objection to certain processing, or information about how your data is handled. SyNRG will review privacy requests according to applicable legal requirements.

Contacting SyNRG about privacy

Privacy questions or requests can be sent to SyNRG through the Contact page. SyNRG may need enough information to understand and verify the request before taking action.

Policy updates

SyNRG may update this Privacy Policy as the website, contact process, services, or legal requirements develop. The latest version published on this page applies to use of the website from the time it is posted.